ChatBoard Privacy Policy
Update
Date: March 17, 2023
Effective Date: March 17, 2023
Introduction
Welcome to ChatBoard! ChatBoard is a voice-to-text product provided by Mutacore Co., Ltd. (hereinafter referred to as "we" or "Mutacore"). We will help you understand how we collect, use, store, and share personal information, as well as the related rights you enjoy, through the "ChatBoard Privacy Policy". We value the privacy of our users. When you use our services, we may collect and use your relevant information. We hope to explain to you through this "ChatBoard Privacy Policy" how we collect, use, store, and share this information, as well as how we provide you with access, updates, controls, and protections for this information. This policy is closely related to the services you use. We hope you read it carefully and make appropriate choices in accordance with this policy when needed. By using or continuing to use our services, you agree that we will collect, use, store, and share your relevant information in accordance with this "ChatBoard Privacy Policy".
I. How We Collect and Use Your Personal Information
1.
How We Collect and Use Your Personal
Information
In the process of using the ChatBoard service, in order to enable you to use
the corresponding functions or services, we will collect and use the
information you actively provide when using the service or the information
generated due to using the service in the following ways:
1.1 When you use the voice recognition function, we need to obtain the original
text record of your voice recognition to save your voice recognition record.
1.2 After you use the ChatBoard application and agree to the privacy policy, we
will collect network type and IP address information for requesting the network
and providing you with stable services. When the application has an exception,
we will collect device-related information (including IMEI, GUID, CPU, running
memory, operating system name, operating system version, application software
running time, and abnormal information during application software operation),
perform desensitization processing on the abnormal information, and use it for
troubleshooting, locating the cause, and conducting related data analysis.
1.3 When you use the help and feedback function, we need to record the problem
content of your current account feedback to save your problem feedback record.
1.4 When you first start ChatBoard and agree to this Privacy Policy, we need to
collect ICCID, mobile phone model, IMSI, and device SN for troubleshooting,
locating the cause, and data analysis.
2.
How We May Use Information
We may use the information collected during the provision of services to you
for the following purposes:
2.1 To provide services to you;
￮ Used for identity verification, customer service, security, fraud monitoring, archiving, and backup purposes to ensure the security of the products and services we provide to you;
￮ Help us design new services and improve our existing services;
￮ Software authentication or management software upgrades;
￮
Joint
operation of products with our affiliated companies, such as channel
cooperation, brand linkage, etc.
2.2 To involve you in surveys about our products and services.
2.3 Service-related notices: We may issue service-related notices to you when
necessary (such as when a certain service is suspended due to system
maintenance). You may not be able to cancel these non-promotional notices
related to services.
3. Exceptions to collecting and using your personal information with your authorization:
a. In addition, according to relevant laws, regulations, and national standards, we may collect and use your personal information without your authorization in the following circumstances:
b. Directly related to national interests such as national security and defense; directly related to major public interests such as public safety, public health, and public awareness;
c. Directly related to criminal investigation, prosecution, trial, and judgment enforcement;
d. Difficult to obtain your consent but necessary to safeguard your or other individuals' life, property, reputation, and other significant legitimate rights and interests;
e. The collected personal information is voluntarily disclosed by you to the public;
f. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure, and other channels;
g. Necessary for signing and performing contracts at your request;
h. Necessary for maintaining the safe and stable operation of the provided products or services, such as detecting and handling the faults of products or services;
i. Necessary for conducting lawful news reports;
j. Necessary for public interests statistics or academic research and de-identification of personal information contained in the results when providing academic research or description of the results to the public;
k. Other circumstances prescribed by laws and regulations.
Please understand that the functions and services we provide to you are constantly updated and developed. If a certain function or service collects your information but is not explained above, we will explain the content, scope, and purpose of information collection through page prompts, interactive processes, website announcements, and other means to obtain your consent. Please note that we currently do not actively obtain your personal information from third parties outside of us. If we indirectly obtain your personal information from third parties for business development in the future, we will inform you of the source, type, and scope of personal information before obtaining it. If the personal information processing activities we need to carry out for business development exceed the authorized consent scope when you originally provided personal information to the third party, we will obtain your authorization before processing such personal information. In addition, we will strictly comply with relevant laws and regulations and require third parties to ensure the legality of the information they provide.
4.
Device permission calls:
To ensure that our functions and services can be implemented normally, we need
to call the corresponding necessary permissions according to the specific
scenarios of collecting and using information mentioned above and ask for your
authorization through pop-up windows before calling. Sensitive permissions such
as microphone and voice recognition will not be enabled by default and will
only be authorized after your explicit consent. Please note that obtaining a
specific sensitive permission does not necessarily mean that we will collect
your related information. Even if we have obtained sensitive permissions, we
will only collect your related information when necessary and in accordance
with this policy. Please refer to the ChatBoard permission call table for
specific sensitive permission calling instructions:
|
Permission |
Description |
|
Allow ChatBoard to access the microphone permission |
Use the microphone permission to access audio data for voice recognition function. If the permission is turned off, the microphone and audio data can not be accessed. |
|
Allow ChatBoard to access the language recognition permission |
Use voice recognition permission to access audio data, complete the conversion of audio to text content, and display it on the screen. If the permission is turned off, voice recognition and the use of audio data can not be accessed. |
II. How we use cookies, identifiers, and related technologies:
We may collect your information through cookies, identifiers, and related technologies, including device information, browsing information, and click information, and store such information as log information to ensure service security. You can refuse or manage the use of cookies, identifiers, or related technologies through browser settings.
III. How we store and protect your personal information
1.
Information storage
Generally, we only store your personal information for the time necessary to
achieve the service purpose or as required by laws and regulations. We will
store the user's personal information collected within China in accordance with
laws and regulations. Currently, we do not transmit or store your personal
information across borders. If we need to transmit or store your personal
information across borders in the future, we will inform you of the purpose of
the information export, the recipient, security measures, and security risks,
and obtain your consent.
2.
Security measures
We strive to provide security measures to protect the user's information,
prevent information leakage, loss, improper use, unauthorized access, and
disclosure. We use multiple security protection measures to ensure that the
user's personal information protection is at a reasonable security level,
including technical protection measures, management system control, security
system guarantee, and many other aspects.
We use industry-leading technology protection measures, including but not
limited to firewalls, encryption (such as SSL), de-identification or
anonymization processing, and access control measures. In addition, we will
continue to strengthen the security capabilities of the software installed on
your device. For example, we will complete some information encryption work
locally on your device to consolidate secure transmission. We will also understand
the application information and process information running on your device to
prevent viruses, Trojan horses, and other malicious programs.
We have established a dedicated management system, process, and organization to
ensure the security of personal information. For example, we strictly limit the
scope of personnel who access information, require them to comply with
confidentiality obligations and undergo audits, and personnel who violate
obligations will be punished according to regulations. We will also review the
management system, process, and organization to prevent unauthorized personnel
from accessing, using, or disclosing user information.
We recommend that you pay full attention to the protection of personal
information when using products and services, and we will also provide various
security functions to assist you in protecting your personal information
security.
3.
Measures for Handling Security Incidents
In the event of security incidents such as personal information leaks, damages,
or losses, we will activate our emergency plan to prevent the incident from
spreading. After a security incident occurs, we will promptly inform you of the
basic situation of the incident, the measures we are about to take for disposal
and remediation, and our suggestions for your response through push
notifications, emails, and other means. If it is difficult to inform you one by
one, we will issue warnings through announcements, etc.
4.
Notification of Product or Service Shutdown
When our products or services are about to be shut down, we will notify you
through push notifications, announcements, etc., and delete your personal
information or anonymize it within a reasonable period, except as otherwise
provided by laws and regulations.
IV. How We Entrust, Share, Transfer, and Disclose Your Personal Information
1.
Entrustment
To achieve the purposes stated in this Policy, some of our services will be
provided by our partners to ensure the smooth completion of services provided
to you. For example, we may entrust logistics companies to provide delivery
services or hire service providers to assist us in providing customer support.
We will sign strict confidentiality agreements with the companies,
organizations, and individuals that we entrust with personal information to
ensure that they handle personal information in accordance with our
requirements, this Privacy Policy, and any other relevant confidentiality and
security measures.
2.
Sharing
Currently, we do not share your personal information with any third party. If
we share your personal information with any of the above-mentioned third
parties, we will seek your authorization and separate consent and make efforts
to ensure that such third parties comply with this Privacy Policy and any other
appropriate confidentiality and security measures that we require them to
comply with when using your personal information.
3.
Transfer
As our business continues to grow, we and our affiliated companies may merge,
acquire, transfer assets or engage in similar transactions, and your personal
information may be transferred as part of such transactions. We will notify you
before the transfer.
4.
Disclosure
We will not disclose the personal information collected to third parties. If it
is necessary to disclose, we will inform you of the purpose of the disclosure,
the type of information to be disclosed, and the sensitive information that may
be involved, and obtain your express consent. However, you may share your
personal information in the following situations:
Our multiple services allow you to not only share your relevant information
with your own social network, but also with all users who use the service, such
as information you upload or post in our service (including personal
information that you make public, lists you create), your response to information
uploaded or posted by others, and location data and log information related to
this information. Other users who use our service may also share information
related to you (including location data and log information). In particular,
our social media services are designed to enable you to share information with
users around the world in real time and on a broad scale. As long as you do not
delete shared information, the information will remain in the public domain.
Even if you delete shared information, the information may still be
independently cached, copied, or stored by other users or non-affiliated third
parties beyond our control, or saved in the public domain by other users or
such third parties.
Therefore, please consider carefully the information you upload, post and
communicate through our service. In some cases, you can control the scope of
users who have the right to browse your shared information through the privacy
settings of certain services. If you require the deletion of your relevant
information from our service, please follow the instructions provided by the
special terms of service.
Certain personal information may be considered sensitive personal information
due to its special nature, such as your race, religion, personal health and
medical information, etc. Sensitive personal information is subject to more
stringent protection than other personal information.
Please note that the content and information you provide, upload or post when
using our service (such as photos related to your social activities), may
disclose your sensitive personal information. You need to carefully consider
whether to disclose relevant sensitive personal information when using our
service.
You agree to handle your sensitive personal information for the purposes and in
the manner described in this policy.
5.
Sharing, Transfer, and Public Disclosure of
Personal Information Exceptions for Obtaining Authorization and Consent
In addition, according to relevant laws, regulations, and national standards,
we may share, transfer, or disclose personal information without obtaining your
authorization and consent in the following circumstances:
a. Directly related to national security and national defense security;
b. Directly related to public safety, public health, and major public interests;
c. Directly related to criminal investigation, prosecution, trial, and judgment enforcement;
d. Necessary for the protection of the life, property, and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;
e. The personal information subject voluntarily discloses personal information to the public;
f. Collecting personal information from information that is legally disclosed to the public, such as legal news reports and government information disclosures.
V. Scope of Application of Privacy Policy
Except for certain specific services, our policy applies to all of our services. Specific privacy policies will apply to these specific services. The specific privacy policy for certain services will specifically describe how we use your information in those services. The specific service privacy policy is part of this policy. If there is any inconsistency between the privacy policy for a specific service and this policy, the privacy policy for that specific service will apply. Please note that this policy does not apply to the following cases:
• Information collected by third-party services (including any third-party websites) accessed through our services;
•
Information collected by other companies or
organizations that provide advertising services in our services.
Our services may include or link to social media or other services (including
websites) provided by third parties. For example:
• You use the "share" button to share certain content with our services, or you use a third-party connection service to log in to our services. These features may collect your relevant information (including your log information) and may place cookies on your computer device in order to function properly;
• We provide links to you through advertising or other means in our services, allowing you to access third-party services or websites. These third-party social media or other services may be operated by relevant third parties or us. Your use of such third-party social media services or other services (including any personal information you provide to such third parties) is subject to the service terms and privacy policies of those third parties (rather than ChatBoard Privacy Policy), and you should carefully read their terms. This policy applies only to the information we collect and does not apply to any third-party services or third-party rules for using information. We do not assume any responsibility for any third party's use of the information you provide.
VI. Revision and Update
We may revise this Privacy Policy from time to time. When the terms of the Privacy Policy are changed, we will inform you of the revised Privacy Policy and its effective date in an appropriate manner when the version is updated. Please read the revised Privacy Policy carefully. By continuing to use ChatBoard, you indicate that you agree to our handling of your personal information according to the updated Privacy Policy.
VII.
Contact Us
We have established a dedicated team responsible for personal information
protection and a person in charge of personal information protection. If you
have any questions, complaints, or suggestions regarding this Privacy Policy or
personal information protection, you can contact us through the following
methods:
1. Send an email to feedback@mutacore.com.
2. Contact us through https://mutacore.com.
We will review your concerns and provide feedback within 15 working days or the period stipulated by law and regulations.